Does Relevance AI use ML or an engineered approach

Does Relevance AI use ML or an engineered approach to produce analyses?

For most of our AI-driven analysis, we use state-of-the-art neural networks trained and tested on large datasets and different tasks.

For internal experiments, we use machine learning approaches to improve accuracy. But, even though on our roadmap, we do not yet offer customized models (i.e. models trained specifically on clients' data).